Optimy Upcoming Features

Integrate with 3rd party chat

Customer can choose their prefered chat platform for the business to interact with them. Chat platforms include:  WhatsApp, Instagram Chat, Facebook Messager, Apple Business and WeChat. 

Google Reviews Integration

Allow feedback to be posted to Google Reviews

Integrate Outlook and Calendy

Allow booking functionality to link directly with Agent calendars, retrieving availability in real time, and scheduling appointments into Agent calendars in real time.

More:

  • Omnichannel on agent portal for 3rd party chat platforms
  • Integrate with CMS like WordPress, WooCommerce, Shopify, Magento, and more
  • Integrate with Shopify Payments/Stripe
  • Integration to ERPs and workforce management
  • Integration with digital signature
  • Integration with AI bots
  • Integrated Privacy and Terms and Conditions
  • Templatized messages
  • Agent portal KPI reporting